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Internet Safety

Technology, including both hardware and software, is always evolving, bringing new features and enhanced security.  Hudson City Savings Bank is constantly working with our vendors in a continuing effort to protect customer information and to provide the best service possible.  This effort coupled with our already enhanced security software will continue to safeguard our customer’s data and the electronic processing of their transactions.

As always, customers should remain vigilant for signs of possible fraud and identity theft by regularly reviewing their account statements.  

Below are some other helpful hints to protect you from fraud attempts:

• Do not give your login name, password or PIN information to anyone. If you are contacted by someone who states they are calling from the Bank or you receive an email request, you should not give them any information.  Immediately contact your local branch. Hudson City Savings Bank will NEVER request such personal information by phone, email, or text message.

• Never provide Personal Financial Information including your Social Security number, account number or balance, over the phone or the Internet if you did not initiate the contact.

• Never click in a link provided in an email you believe is fraudulent. It may contain some type of malicious software that can contaminate your computer.

• Do not be intimidated by an email or caller who suggests dire consequences if you do not immediately provide or verify financial information.

• Be sure to have comprehensive anti-virus protection installed on your personal computers. These programs have many features that help prevent identity theft.

• If you suspect you have been a target of an attempted fraud or if you discover any suspicious or unusual activity on your accounts, act immediately to protect yourself by reporting it to your local branch or calling 800-222-0194 ext. 3749.

Password Requirements

Hudson City has improved the security of our Internet Banking Website and is further protecting our customer's identity and personal information by enhanced password requirements. Passwords are now required to have a minimum of six to a maximum of sixteen characters that must contain at least one number and one letter. If you wish, you may also optionally use the following special characters ~ ! @ # $ % ^ & * ( ) _ + or use capital letters.

Account Access and Account History Pages

At Hudson City we are always striving to improve our Internet Banking services for you. We have redesigned your Account Access and Account History pages to give you a more comprehensive view of your accounts, transactions, and financial tools. From a single page, you will be able to review all of your accounts, balances, recent transactions, transfer funds between accounts, and pay bills with ease. You can click the following links for an example of the new Account Access Page and Account History Page. For a comprehensive explanation and description of the new pages, please click here to learn more.

Enhanced Login Security

Hudson City takes your Internet Banking security seriously and we are always looking for ways to protect you from identity theft. Our Enhanced Multifactor Authentication will make your Internet Banking experience more secure from any computer you may use. Click here for a full explanation of our Login Security.

Login Security FAQ's

Please click on our Login Security FAQ's to see answers to the most common questions concerning the requirements for accessing our Internet Banking system, including acceptable browsers, browser versions and settings.

Phishing Scams

IMPORTANT! In the past, the Hudson City website has been the object of "Phishing" scams, where individuals have received spam emails, telephone calls, or text messages containing links to false pages made to look like Hudson City pages or directing you to telephone numbers where personal information is attempted to be collected. (Click here to learn more.)
If you have been subjected to an email, telephone or text message phishing attack and would like to report it to us, please email us at: Hudson City will never contact you in this manner and never ask for your personal information.

Electronic Statements

Hudson City is pleased to announce that Electronic Statements are now available for all of our Consumer Checking and Statement Savings customers. To access your Electronic Statement simply log into Internet Banking and select the "eStatement" menu. If you are not yet an Internet Banking customer, you need to register for our Internet Banking by clicking the "Enroll" menu on the left side of this page.

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