Hudson City - Bank on better values.
Higher Deposit Yields, Lower Fees, Competitive Mortgage Rates

Online Banking: Open Online CD/Money Market

FAQs

  1. Can you tell me more about Hudson City Savings Bank
  2. How are my Internet accounts with Hudson City insured by the Federal Deposit Insurance Corp. (FDIC)?
  3. How do I open an Internet account with Hudson City?
  4. How will I know that my Internet account has actually been approved and opened?
  5. I was unable to complete the Internet application and the system advised me to contact the Bank for additional information. Why does this happen?
  6. How do I obtain information about my Internet accounts with you?
  7. What happens if I forget or lose my password?
  8. Will I receive account statements?
  9. How will I know when my Certificate of Deposit (CD) matures?
  10. What are my options when my Certificate of Deposit matures?
  11. How is interest calculated for my accounts and when is it credited?
  12. How do I change my personal information (address, phone etc.) for my account(s)?
  13. How do I submit deposits, withdrawals or interest payment requests for my Internet account(s) once they are open?
  14. When will my deposited funds be available for withdrawal?
  15. Can I establish direct deposits to my Hudson City accounts?

  1. Can you tell me more about Hudson City Savings Bank?
    Hudson City is the largest savings bank in the United States. We are recognized as "The Most Efficient Bank" in the country. Our efficiency enables us to deliver significant values to our customers in the form of consistently high deposit yields, competitive mortgage rates and lower fees. Hudson City is headquartered in New Jersey and operates more than 125 branches in Westchester, Fairfield, Putnam and Rockland counties as well as in Long Island, Staten Island and the New Jersey suburbs of Philadelphia.
  2. How are my Internet accounts with Hudson City insured by the Federal Deposit Insurance Corp. (FDIC)?
    Funds in your accounts are insured by the FDIC and are backed by the full faith and credit of the United States. The amount of insurance coverage you have depends on the number of accounts you have with us and the ownership of those accounts. For FDIC insurance purposes, funds held by Hudson City depositors in Internet accounts and its traditional branch accounts are combined to determine the levels of coverage. The current approved level of FDIC insurance coverage is $250,000 per depositor, per ownership category.
  3. How will I know that my Internet account has actually been approved and opened?
    Generally we will complete processing your new Internet account deposit on the next business day after the ownership of your funding account has been electronically verified. During the account application process we will provide you with appropriate disclosures and confirmations related to your selected accounts. Additionally, once the opening process is completed, we will send a confirming e-mail to the address you provided during the application process.
  4. I was unable to complete the Internet application and the system advised me to contact the Bank for additional information. Why does this happen?
    For security reasons, we use the services of several third party companies to verify applicant information such as addresses, phone numbers and birth dates using publicly available information. From time to time, a mismatch will occur that cannot be effectively resolved through an automated process. For example, you might have included an apartment or unit number that the public record files could not confirm. Once the application process is terminated by the system, we place these applications into a review status to try to determine the cause. We will work with you to validate this "mismatched" information and help you open the requested account in as timely and convenient a process as possible.
  5. How do I obtain information about my Internet accounts with you?
    Once we have opened your account, you can view your accounts on our website by visiting www.hcsbonline.com. To access your account(s), you will need to complete a brief registration form. To access this registration form, click on the menu option "Enroll" on the left-hand side of our website.
  6. What happens if I forget or lose my password?
    To reset your password, you will need to refer to our "Forgotten Password" link on our Home Page or call us at (866) 881-4272.
  7. Will I receive account statements?
    Yes. We will send account statements on a quarterly basis for all accounts without transaction activity. Whenever we process a transaction against your account such as a deposit or withdrawal, we will send you a statement covering activity for that month.
  8. How will I know when my Certificate of Deposit (CD) matures?
    Your maturity date will be detailed in the account specific information displayed when you login to our Internet Banking web site. Additionally, we will mail you a maturity notice to the address of record at least 45 days prior to the actual account maturity.
  9. What are my options when my Certificate of Deposit matures?
    The account terms provide a ten (10) day grace period after maturity. Unless we hear from you, the CD will automatically renew under the same terms and at the current rate for that account type. If you wish to close your account or withdraw a portion of your funds, the appropriate form(s) can be found in the "Managing Your Accounts" section of our web site. Payment for all withdrawals will be in the form of a Cashiers Check made payable to the registered owner(s) of the account.
  10. How is interest calculated for my accounts and when is it credited?
    In general, interest on our featured accounts is compounded daily and credited on the last business day of the month and the Certificate of Deposit maturity date. Since a few of our account offerings are simple interest products, it is important that you review our General Account Agreement Truth in Savings Disclosure for further details.
  11. How do I change my personal information (address, phone etc.) for my account(s)?
    Visit our web site at www.hcsbonline.com. After logging into Online Banking, click on "Manage Your Accounts" button and select the Customer Information Change form. If you have any questions about making a transaction, you may contact us at 1-866-881-4272 or email us at internetbanking@hcsbnj.com.
  12. How do I submit deposits, withdrawals or interest payment requests for my Internet account(s) once they are open?
    In the "Manage Your Accounts" section of our web site (see instructions for changing personal information above), you will find various transaction related forms to assist you. The forms for deposit and withdrawal are accompanied by easy to follow instructions. Additionally, we offer other transaction forms for you to advise us how you want us to process your maturing Certificate of Deposit or interest payments. Please read the directions carefully as certain forms will require that you print, complete and mail them to us while others can be handled through our secure e-mail system. Payment for all withdrawals will be in the form of a Cashiers Check made payable to the registered owner(s) of the account. If you have any questions about making a transaction, you may contact us at 1-866-881-4272 or email us at internetbanking@hcsbnj.com.
  13. When will my deposited funds be available for withdrawal?
    In general, your initial funding transaction will have been collected by an ACH withdrawal and will be held for a period of nine business days. If your initial deposit is funded by the submission of a personal check, the funds will be made available on the ninth business day after the day of your deposit. If your initial deposit is funded by the submission of a Cashiers Check, the first $5,000 will be available on the first business day after the day of your deposit, the remainder will be held for nine business days. Subsequent check deposits or electronic direct deposits will be subject to our standard funds availability policies. For further information, refer to the Funds Availability disclosure presented during your account opening session.
  14. Can I establish direct deposits to my Hudson City accounts?
    At this time, the only Internet account available for direct deposit is our Money Market account. If you wish to have electronic deposits sent to this account, you will need to authorize the sending company to issue the payments to your account. You will need to provide them with the full 10 digits of your account number and the Hudson City Savings Bank routing number which is 221272316.

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Member FDIC Equal Housing Lender